Grievance Policy

      We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investor receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationship and therefore Investorsatisfaction becomes critical to us, especially since we follow the direct to Investor model. Investor queries and complaints constitute an important voice of Investor & this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles

• Investor will be treated fairly at all times
• Complaints raised by Investor will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairy.

      The Research Analyst and employees work in good faith and without prejudice towards the interests of the Investor.

Investor’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by Investor. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards Investor.

1) Investor can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Investor Servicing Team on grievance@growfortuna.com. Alternatively, the Investor may call on +91 99309 06921

2) A letter may also be written with their query/complaint and posted at the below mentioned address:
C/O Jagdish Bhanushali 1102 C-Wing Olive Building, Dindayal Upadhyay Marg, Neptune CHS Beside Croma, Mumbai , Mulund West ,Mumbai Suburban, Maharashtra, 40080
Investor can write to the Research Analyst at compliance@growfortuna.com, if the Investor does not receive a response within 10 business days of writing to the Investor Servicing Team. The Investor can expect a reply within 10 business days of approaching the Research Analyst. The Research Analyst will try to ensure that the grievance is resolved within maximum time frame of 30 days.

3) In case the Investor is not satisfied with our response he/she can lodge their grievance with SEBI at https://scores.sebi.gov.in or they may also write to any of the offices of SEBI.

4)After exhausting these options for resolution of the grievance, if the Investor/Investor is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal. The Investor can lodge their grievance with the given link over the online dispute resolution mechanism. https://smartodr.in/login

5) The dispute resolution through the ODR Portal can be initiated when the complaint/ dispute is not under consideration under SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are Non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant)